Contact

If something isn't right with your order or you have a question before buying, just get in touch. Send us an email or use the form below. On business days we usually reply within 24 hours.

Email

support@bergheat.de

How can we help?

  • Question about your order: Please include your order number – it speeds things up.
  • Package lost in transit: Send us the tracking number and we'll follow up with the carrier.
  • Return or cancellation: Please don't send anything back without contacting us first – we'll give you the correct return address. Everything else is on our Returns & refunds page.
  • Sizing help: Tell us what you'll be using the product for and we'll recommend a size.

Business information

Our full business details are on the Company details page.

Write to us