Shipping & delivery

Where we ship

Through these stores we ship to the United States, the United Kingdom, Canada, Australia and New Zealand. Prices are shown and charged in your local currency.

Orders to Germany, Austria, Luxembourg, Switzerland and Liechtenstein go through our German-language store – see Versand und Lieferung.

Shipping cost

The shipping cost for your order is shown in your cart and at checkout, before you pay.

Destination	Shipping method	Cost
United States	Standard	US$4.00
United Kingdom	Standard	£4.00
Canada	Standard	CA$6.00
Australia	Standard	A$6.00
New Zealand	Standard	NZ$7.00

The amount shown at checkout before you place the order is always the amount that applies.

Delivery time

We dispatch orders within 24 hours on business days. Delivery usually takes 6 to 10 business days after dispatch.

This is a typical range, not a guarantee. Customs inspections, public holidays and peak periods such as November and December can add a few days. If your parcel is clearly running late, write to us and we will chase it with the carrier.

Import duties – please read

Your parcel is shipped from outside your country. Import duties and handling fees charged on arrival are not included in the price. Depending on your country and the value of your order, the carrier or customs authority may charge these to you before or on delivery.

These charges are set by your own government, so we cannot calculate them in advance. Please check the rules where you live before ordering. If a parcel is refused or returned because these charges were not paid, we refund the goods once the parcel reaches us again, minus the shipping cost we paid.

Tracking

You will receive a tracking link by email once your order leaves our warehouse. It can take up to 48 hours before the first scan appears – that is normal and does not mean the parcel is lost.

Address accuracy

Please double-check your delivery address at checkout. If you spot a mistake, email us immediately – we can usually correct it before dispatch. Parcels that come back to us because of a wrong address are re-sent once you confirm the correct one; you cover the cost of re-shipping.

Split shipments

If you order several items, they may arrive in separate parcels on different days. You are not charged extra for this.

Lost or damaged parcels

Goods are at our risk until they are delivered to you. If your parcel arrives damaged or does not arrive, email support@bergheat.de – with photos of the packaging and the product if it is damaged – and we will take care of it. Your statutory rights are not affected.